FAQs
Frequently Asked Questions (FAQs)
1. How can I place an order?
Simply browse your favorite styles, select your size, and click on Add to Cart. Once you’re ready, proceed to checkout and complete your payment securely.
2. What payment methods do you accept?
We accept secure online payments through:
-
UPI
-
Credit/Debit Cards
-
Net Banking
-
Wallets
Cash on Delivery (COD) availability may vary based on location.
3. How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery timelines may vary depending on your location, but most orders are delivered within 5–8 business days.
4. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to track your package in real time.
5. Do you offer returns or exchanges?
Yes, we offer exchanges/returns for eligible products. Items must be unused, unwashed, and in original condition with tags intact. Please check our Return & Exchange Policy for complete details.
6. What if I receive a damaged or incorrect item?
We sincerely apologize for the inconvenience. Please contact us within 48 hours of delivery with your order details and product images, and our team will assist you as quickly as possible.
7. How do I choose the right size?
You can refer to our Size Guide available on each product page for detailed measurements and fit information.
8. Will sold-out items be restocked?
Some of our popular styles may be restocked depending on demand and availability. Follow us on social media or stay updated through our website for new drops and restocks.
9. Can I cancel my order?
Orders can only be canceled before they are shipped. Once dispatched, cancellations may not be possible.
10. How can I contact customer support?
You can reach out to us anytime during support hours:
📞 +91 9318456100
📧 poojaone2025@gmail.com
🕘 Monday to Saturday
09:00 AM – 06:00 PM (IST)